Satisfaction Guarantee
Our Promise and Commitment
We are committed to providing you the most complete selection of our product at the best prices. We stand behind everything we sell, and promise you the absolute best online shopping experience. We have done everything possible to make purchasing at our site the best option of any existing retailer online or offline. We really pride ourselves on offering an unparalleled selection, excellent product knowledge, and fast service. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have had.
We promise 100% satisfaction
Don't love it? We'll take it back!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cclarity998@gmail.com. Please note that returns will need to be sent to the following address:
RETURN Complete Clarity Art
14532 Lexington Ave,
Harvey IL 60426
Any breakage in shipment must be reported to Complete Clarity Art
within 5 days of receiving the shipment. Please email Customer Service with your transaction number or packing slip number and a photo of the breakage.
A photo is necessary to reship your product.
Always the Perfect Gift will gladly exchange, provide store credit, or refund merchandise to the original form of payment within 30 days of the delivery date.
Proof of purchase is required and the returned item(s) must be new, in original condition, with the original tags or stickers.
Returns without proof of purchase will be reviewed. If accepted they will be processed for store credit or exchange only. No returns will be accepted if merchandise has been used. Gift returns are eligible for exchange or store credit only.
Shipping costs are non-refundable, and customers are responsible for return shipping.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cclarity998@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
A photo is necessary to reship your product.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cclarity998@gmail.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping costs are non-refundable, and customers are responsible for return shipping.
